The Maintenance settings section contains settings regarding server maintenance and troubleshooting items.

The left hand side menu shows the available settings maintenance categories. Settings are displayed according the selected category.




Log level
You can select the level of detail you would like to see in the logs. Available options are:

  • Nothing
  • Information
  • Detailed
  • Only Errors and Warning
  • Only Errors
  • Debug

Logs are located always under the Scanshare ProgramData folder, inside the Logs subfolder, and an additional subfolder for each Log Type.

The logs file naming convention will follow the rule:


Where the LogOrigin is the origin from where the logs are generated according the Type subfolder, then a date timestamp changed daily and an additional hourly timestamp in case the log file goes above the size of 5Mb containing the exact time at which that log file has been closed to open the new one.

The log file without the hourly timestamp is always the latest one of the day.


Make sure to select the highest log level when investigating and troubleshooting any issue.

Keep log for (Days)
Specify a number of maximum days you want to retain log files on disk. Older logs will be automatically deleted to free up space on the disk.

Show process idle log lines
Selecting this option will also show log lines indicating what the processing service is doing, even though no document is actually being processed. Those information includes for example workflows recurring scheduling and checking which, by default, are not logged.



Browse and select a backup database to import into the current installation.


Browse allows to upload the database file to the server, this operation stores the database file in the local Scanshare data folder.


Importing a database will overwrite the existing database replacing all data!

Run Export
Creates and exports a full database backup file.


To import / export Workflows refer to the Workflows section.



Automatic Updates
This option lets you enable or disable the Automatic updates. When enabled the application will check for updates regularly. When disabled, you can check manually for updates by pressing on the info button.

For more information about updates please refer to the Updates section.



Select the type of database to use with Scanshare. Available and supported database types are:

  • SQLite
  • SQLServer

SQLite is the default database and it is located always under the Scanshare ProgramData folder, inside the Settings subfolder.

Database type can be migrated and changed anytime without removing the existing database. When switching the database type a Migrate button will appear which will first validate the settings, if any, and then migrate the existing data into the new selected type.

Additional options below might appear based on the selected database type.

SQL Server

Insert the address of your SQL database here, can be either an IP Address or a DNS name.

Customize the database name which will used by Scanshare or leave the default value.


If running a migrating the database must NOT exist because it will be created by the migration process, otherwise an error of already existing database will be generated.

Username & Password
Enter the SQL Server credentials, as SQL authentication, to login to the target specified SQL server. The account needs to have all permissions on the target database because application updates might run database structure modifications on existing databases.


If running a migration the specified account must have rights also to create the database.

Cluster node
Enable this option when using the SQL server as part of a Load Balancing installation and this is a manger node sharing the same application database for all manager nodes.

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